Handcrafted Atelier Gifts & Luxury Personalised Hampers
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Policies & Legal

Grievance Redressal Mechanism

Information regarding our Nodal Grievance Redressal Officer in compliance with Indian Consumer Protection (E-Commerce) Rules.

Last updated: 1 August 2026

1. Grievance Officer Details

Name: Customer Nodal Officer Designation: Grievance Redressal Manager Email: grievance@janmoobhoomi.in Phone: +91 98765 43211 Address: Bhubaneswar, Odisha, India

2. Complaint Resolution SLA

All customer grievances are acknowledged within 48 hours and resolved within 15 business days from ticket creation.