1. Non-Personalised Items
Eligible non-personalised items in original, unopened packaging may be returned within 7 days of delivery. Return pickup charges may apply unless the item arrived damaged or defective.
2. Personalised Gifts
Due to their custom nature, personalised gifts (custom engraving, photo prints, custom text) cannot be returned for change of mind. However, if a personalised item arrives damaged, defective, or with a printing error made on our part, we will provide a free replacement or full refund.
3. Refund Timelines
Approved refunds are credited to the original payment method within 5–7 business days following item inspection.